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Sales Administrator

At Dejero, our mission is to provide fast, reliable, and secure connectivity, anywhere. 

We like challenges. Solving them is what drives us. It’s what defines us. We listen to our customers. We learn from them. We collaborate with them. We cultivate ideas, test them, and improve upon them. That’s how we innovate. Our culture of collaboration and commitment to customer satisfaction is what sets us apart—and we know how to have fun too! We are privately held and ranked in the top 50 fastest-growing technology companies in Canada. 

We are currently seeking a Sales Administrator looking for an exciting opportunity to join our Inside Sales team, under the Sales Department. This position is based out of our Waterloo head office, reporting to the VP of Sales, Americas.  

If you are someone who loves helping others, has loads of initiative, a positive attitude and great follow through skills, this could be an exciting opportunity for you to be part of a talented team, in a fun, fast paced, late stage start up environment. 

Key Accountabilities:

  • Sales logistics
    • Logistics documents – coordinate with logistics to put together required shipping documents when needed (i.e. Proforma invoice)
    • ETA – Track number of hardware sales orders entered versus overall build plan and update Sales Team
    • Provide tracking numbers for sales orders entered when available
  • Maintain Data Integrity
    • Update customer information (ex, shipping/billing address change, contacts)
    • Attach new MSA documents, trip reports to customer page
    • Collaborate with product development, finance and logistics to update product part numbers in NetSuite
  • Order entry
    • Enter sales orders in Netsuite
    • Work with finance team to ensure all finance fields are entered accurately
    • Work with the production team to ensure all part numbers are entered accurately
    • Request for new part numbers to be created when needed
    • Verify accuracy of PO to sales order (i.e. billing/shipping information, pricing)
    • Accurately enter additions/cancellations to evergreen SOs
  • RMA
    • Enter RMAs in Netsuite
    • Process cancellations for Airtime
    • Process lease returns
    • Process no charge replacement SOs
    • Quotes for parts for repairs
    • Quote repair cost in collaboration with support
  • Asset management
    • Asset transfer requests from partners and support
    • Renew care dates
    • Decommission assets
    • Update asset page with important notes when needed (i.e. AT cancellation date on the unit, reason for decommission, etc.)
  • Demo
    • Process demo shipments
    • Process demo replenishment SOs
    • Maintain demo inventory sheet
  • Process Documentation
    • Create and maintain process documentation for the sales team in collaboration with Production, Finance and Logistics (example: how to create an SO, how to enter a dual transmitter order, etc.)
    • Provide suggestions for improvement to Netsuite processes

Assisting Inside Sales with different tasks including, but not limited to, mass billing, assets tracking and meeting planning and organization

Desired Skills & Experience:

  • 3+ years of experience in a sales or business administration focused role
  • Previous experience with a CRM / ERP tool is a must, Netsuite preferred 
  • Excellent MS Office Suite required
  • Post-secondary diploma / degree in Business Administration or related discipline desired although not required

We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Dejero is committed to providing a barrier free application and interview process for all candidates.  Should you require accommodations due to a disability or medical condition at any point throughout the hiring process, please contact People and Culture by email at careers@dejero.com.

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