At Dejero, our mission is to provide fast, reliable, and secure connectivity, anywhere.
We like challenges. Solving them is what drives us. It’s what defines us. We listen to our customers. We learn from them. We collaborate with them. We cultivate ideas, test them, and improve upon them. That’s how we innovate. Our culture of collaboration and commitment to customer satisfaction is what sets us apart—and we know how to have fun too! We are privately held and ranked in the top 50 fastest-growing technology companies in Canada (2014, 2015 and 2016).
We are currently seeking a Technical Support Analyst to join our 24/7 global support team. You will be based out of our Waterloo, Ontario office, reporting to the Technical Support Manager.
This role requires an individual experienced in resolving issues related to customized computer systems, cellular modem operation, and various digital video broadcast and delivery systems. This role is ideal for someone who loves helping others, has loads of initiative and great follow through skills. It’s a unique and exciting opportunity to be a part of a talented team in a fun, fast paced, late stage startup environment!
Dejero is well known for the best customer service and support in the industry! One of the ways we strive to offer the highest standard of service is by offering 24/7 global coverage. The successful candidate will be required to maintain a rotating shift schedule of which the following three shifts are currently available: 1pm - 9pm, 5pm - 1am, and 12am - 8am (eastern standard time zone). We also have a weekend rotation as well. The duration of each shift rotation is approximately three months.
We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Dejero is committed to providing a barrier free application and interview process for all candidates. Should you require accommodations due to a disability or medical condition at any point throughout the hiring process, please contact the People and Culture team at firstname.lastname@example.org.